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Shipping & Returns

Shipping Policy

Effective Date: September 25, 2023

 

Welcome to Written Not With Ink LLC, your premier online retailer for exquisite rhinestone T-shirts. We are dedicated to providing you with top-quality products and a seamless shopping experience. This Shipping Policy outlines essential information about our shipping procedures, including delivery times, shipping rates, and more.

 

Shipping Zones:

 

Written Not With Ink LLC currently ships within the United States and its territories. We do not offer international shipping services at this time.

 

Shipping Methods:

 

We offer the following shipping methods for your convenience:

 

Standard Shipping: Standard shipping is available for all orders. Orders shipped via standard shipping typically arrive within 5-7 business days from the date of purchase.

 

Free Shipping: Enjoy free standard shipping on all orders with a subtotal of $50.00 or more. This offer is automatically applied during checkout.

 

Please note that shipping times may vary depending on your location and product availability. We make every effort to process and ship your order promptly.

 

Order Processing:

 

Orders are typically processed within 1-2 business days from the date of purchase. After your order has been processed and shipped, you will receive a confirmation email containing tracking information to monitor your shipment's progress.

 

Shipping Rates:

 

For orders with a subtotal under $50.00, the following shipping rates apply:

 

Standard Shipping: $5.99

For orders with a subtotal of $50.00 or more, standard shipping is complimentary.

 

Delivery Times:

 

Delivery times may vary based on your location and the chosen shipping method. While we strive to meet estimated delivery times, we cannot guarantee specific delivery dates. Please be aware that adverse weather conditions, holidays, and unforeseen circumstances may affect delivery times.

 

Order Tracking:

 

You can track the status of your order using the provided tracking information in the confirmation email. If you have any questions or concerns regarding your shipment's status, please contact our customer support team at writtennotwithinkllc@gmail.com

 

Lost or Damaged Shipments:

 

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will collaborate with our shipping partners to resolve the issue promptly, ensuring you receive your order or a suitable replacement.

Return & Exchange Policy

Effective Date: September 23, 2023

 

At Written Not With Ink LLC, we are dedicated to providing you with high-quality rhinestone T-shirts. We understand that sometimes issues may arise with your purchase, and we want to ensure a hassle-free process for addressing these concerns. This Return and Exchange Policy outlines our procedures for exchanges due to defective items.

 

1. Exchanges for Defective Items:

 

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a rhinestone T-shirt that is defective or damaged, we offer exchanges for such items.

 

2. Defective Item Definition:

 

A "defective item" is defined as a rhinestone T-shirt that arrives with any of the following issues:

 

Missing or loose rhinestones

Misprinted or distorted design

Fabric tears or holes

Other significant manufacturing defects that affect the product's integrity

3. Exchanges Process:

 

To request an exchange for a defective item, please follow these steps:

 

Contact our customer support team at writtennotwithinkllc@gmail.com within 30 days of receiving your order. Please provide the following information:

 

Your order number

A clear description of the defect or issue with the item

Clear photographs of the defective item, if possible, to expedite the process

Our customer support team will review your request and may ask for additional information or images to assess the defect.

 

If your exchange request is approved, we will provide you with a return shipping label or other appropriate instructions for returning the defective item to us.

 

If the defect is confirmed, we will promptly send you a replacement item at no additional cost, including standard shipping.

 

4. Limitations:

 

Please note the following limitations and conditions regarding exchanges for defective items:

 

Exchanges are only available for items with manufacturing defects, as defined above.

 

Exchanges for the same or similar item will be provided.

 

The defective item must be returned to us before the replacement is shipped. We cover the return shipping costs for defective item exchanges.

 

If the same item is unavailable for exchange, we will provide a similar item of equal or greater value.

 

Written Not With Ink LLC reserves the right to refuse exchanges for items that do not meet the criteria outlined in this policy.

 

5. Contact Information:

 

If you have any questions or need assistance with the exchange process for defective items, please reach out to our customer support team at email writtennotwithinkllc@gmail.com. Our team is available daily from 7 a.m. – 6 p.m. MST to provide you with the information and support you need.

 

6. Policy Changes:

 

Written Not With Ink LLC reserves the right to update or modify this Return and Exchange Policy as necessary. Any changes will be posted on our website, with the effective date indicated at the beginning of the policy.

 

By placing an order with Written Not With Ink LLC, you acknowledge and accept the terms and conditions outlined in this Return and Exchange Policy.

 

Thank you for choosing Written Not With Ink LLC. We are committed to ensuring your satisfaction with our rhinestone T-shirts, and we appreciate your business.

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