Store Policy

At Written Not With Ink LLC, we are committed to providing exceptional customer care and ensuring a positive experience for our valued customers. This Customer Care Policy outlines our principles and procedures to address your inquiries, concerns, and feedback.

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1. Contact Information:

If you need assistance, have questions, or have issues related to your online rhinestone T-shirt purchases, you can email our customer care team at writtennotwithinkllc@gmail.com.

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2. Business Hours:

Our customer care team is available during the following business hours:

• Daily 7 am-6 pm MST

Please note that response times may vary based on the volume of inquiries received during peak times. We strive to respond to all customer inquiries promptly.

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3. Customer Inquiries:

We welcome inquiries related to the following:

• Product information and availability

• Order status and tracking

• Returns and exchanges

• Billing and payment inquiries

• Technical support for our website

• General feedback and suggestions

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4. Contact Procedure:

When contacting our customer care team, please provide the following information to help us assist you more efficiently:

• Your name and contact information

• Order number (if applicable)

• A clear and concise description of your inquiry or concern

Please include the order number in your email for inquiries related to specific orders, including returns and exchanges.

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5. Response and Resolution:

Upon receiving your inquiry, our customer care team will:

• Acknowledge your email within 72 hours, confirming that we have received your message.

• Review and assess your inquiry or concern.

• Provide a thorough response or resolution to address your inquiry, typically within 1-3 business days of receipt of the inquiry.

• We will inform you of the progress and expected resolution time if further information is required.

​6. Privacy and Confidentiality:

We take your privacy seriously. Any information you provide to our customer care team will be treated with the utmost confidentiality and used solely for the purpose of addressing your inquiry or concern.

7. Rhinestone T-Shirt Satisfaction Guarantee Policy

At Written Not with Ink LLC, we stand behind the quality and craftsmanship of our rhinestone t-shirts. To ensure customer satisfaction, we offer a one-year repair guarantee for any missing rhinestones from the date of purchase.

Eligibility:

• This guarantee applies to all rhinestone t-shirts purchased from Written Not With Ink LLC.

• The guarantee covers only missing or loose rhinestones within one year of the original purchase date.

• Upon receiving your notification and verifying eligibility, Written Not with Ink LLC will email you a pre-paid shipping label for the return of the item.

Exclusions:

• The guarantee does not cover damage caused by improper care, washing, or alterations by the customer.

• This policy does not cover general wear and tear beyond rhinestone loss (e.g., fabric tears and fading).

• Written not with Ink LLC reserves the right to refuse a repair if the damage does not fall within the terms of this guarantee.

• This satisfaction guarantee applies solely to missing rhinestones and is not a refund policy.

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8. Policy Changes:

Written Not With Ink LLC reserves the right to update or modify this Customer Care Policy as necessary. Any changes will be posted on our website, and the effective date will be indicated at the beginning of the policy.

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By contacting our customer care team or placing an order with Written Not With Ink LLC, you acknowledge and accept the terms and conditions outlined in this Customer Care Policy.

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Thank you for choosing Written Not With Ink LLC. We are committed to providing excellent customer care and ensuring your satisfaction with our rhinestone T-shirts. We appreciate your business and look forward to serving you.